Privacy Policy

1. Introduction

OpenResourceConcourse ("us," "our," or "we") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your data when you access our website openresourceconcourse.sbs or utilize our yacht charter services.

Your use of our services signifies your agreement to the practices described in this policy. This policy adheres to relevant privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We obtain personal information that you willingly provide us with when engaging in actions such as:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Registering for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional events

The data collected might include:

• Your name and contact details (such as email, telephone number, and address)
• Financial information for payments (securely processed via external vendors)
• Preferences and specifications for your charter
• Details of an emergency contact
• Information on any dietary particulars or health conditions (if volunteered)

2.2 Information Collected Automatically

As you visit our website, certain information about your device and how you interact with our site is collected automatically:

• IP address and geographical data
• The type and version of the browser used
• Details on the pages you visit and the duration of your stay on our site
• The addresses of the referring sites
• Device specifics (such as model, screen resolution, and so on)

2.3 Cookies and Similar Tracking Methods

We employ cookies and comparable tracking solutions to improve your browsing experience on our website. Such technologies enable us to:

• Store your preferences
• Monitor and analyze website functionality and usage
• Offer personalized content
• Refine our services

You can manage your preferences regarding cookies via your browser settings or through our cookie consent platform.

3. How We Use Your Data

The information we collect is utilized for several purposes including:

• Service Provision: To deliver yacht charter services, manage reservations, and communicate with you regarding your bookings
• Support for Customers: To handle inquiries and offer assistance
• Processing Payments: To accept payments and conduct billing-related activities
• Safety and Security: To ensure the integrity of our operations and guard against fraud
• Marketing Efforts: To send you marketing materials and updates, provided you have consented to receive them
• Enhancing Websites: To evaluate user engagement and better our website's functionality
• Conformity with Laws: To adhere to relevant legal and regulatory obligations

4. Disclosure and Sharing of Information

Your personal data is not sold, exchanged, or leased to third parties by us. Circumstances under which we may share your data include:

4.1 Service Providers

Data could be shared with service providers we trust who support us with various services such as payment processing, website hosting and management, email distribution, analysis and monitoring of website performance, and customer service efforts.

4.2 Legal Obligations

We may need to reveal your details when legally required or to comply with court orders, to respond to emergencies, or to investigate possible fraud or illicit activities.

4.3 Business Transactions

In the case of a business transfer, such as a merger or sale of assets, your information could be part of the transferred business assets.

5. Data Protection

Measures are taken to shield your personal data from unauthorized access, alterations, disclosure, or destruction. These safety measures include data encryption, the use of secure servers, access control mechanisms, regular evaluations, and staff instruction.

Nevertheless, no internet transmission method or electronic storage system is entirely secure. We, therefore, cannot promise absolute security of your data.

6. Retention of Data

Your personal data is kept no longer than needed for the purposes collected or as mandated by law. Generally speaking, the retention periods are:

• Charter reservations: 7 years (for tax and legal reasons)
• Communications for Marketing: until you opt to unsubscribe or request removal
• Analysis of Website Interactions: 26 months
• Assistance to Customers: 3 years from the last contact

7. Your Rights and Choices

You have the right to request access to, modify, delete (with legal limitations), the portability of, opt out of marketing, and control cookies. To exercise these rights, connect with us using the provided contact details.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is employed by us for analyzing website usage. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our website may contain links to social media platforms with their respective privacy policies.

8.3 Payment Processors

Payment transactions are handled by third-party processors compliant with PCI DSS standards.

9. International Data Transfers

We may transfer and handle your data in countries other than Spain, and we commit to protecting it in accordance with applicable privacy regulations.

10. Protecting the Privacy of Minors

We do not target individuals below the age of 13 with our services, nor intentionally gather their information. If it comes to our knowledge that such data has been collected, please reach out to us immediately.

11. Revisions to This Privacy Policy

Adjustments to this Privacy Policy may be made to align with changes in our practices or legal requirements. We will inform you of updates by publishing the revised policy on our website, emailing registered users, or placing a notice on our site. Continued use of our services following the update's effective date will indicate your acceptance of the changes.

12. Getting in Touch

For inquiries about this Privacy Policy or our handling of data, please contact us:

13. Adherence to Google Ads User Consent Policy

We abide by the user consent policies established by Google Ads. Cookie and tracking settings may be altered at any time through our cookie preferences.